nb55 Privacy Policy

nb55 is a digital gaming and sports betting platform designed to serve players across Pakistan. We take the privacy and security of your personal data seriously — not merely as a licensing obligation, but as a fundamental commitment to the players who trust us with their information.

For the purposes of applicable data protection law, nb55 is the data controller responsible for your personal information collected through the Platform. This means nb55 determines the purposes and means by which your personal data is processed. Where processing is carried out on nb55's behalf by third-party service providers — such as payment processors or game studios — those parties act as data processors under nb55's instructions and are bound by contractual data processing agreements.

This Policy applies to all personal data collected from individuals who: (a) visit the nb55 website; (b) register an Account on the Platform; (c) use any Gaming Services offered by nb55; (d) contact nb55 Support; or (e) interact with nb55 through any other digital channel operated by nb55.

nb55 collects personal data across the following categories. The data collected depends on how you interact with the Platform — a visitor who browses without registering will have significantly less data collected than a registered Player with an active Account.

nb55 does not collect sensitive personal data (such as health information, religious beliefs, or political opinions) except where specifically required by our Responsible Gaming obligations — for example, where a Player discloses a gambling disorder as part of seeking self-exclusion support.

nb55 collects your personal data through the following means:

3.1 Direct Collection

The majority of your personal data is collected directly from you when you: complete the nb55 registration form; submit KYC documents for identity verification; make a deposit or initiate a withdrawal through the nb55 cashier; contact nb55 Support via live chat or email; complete a responsible gaming tool request; or respond to any promotional communication from nb55.

3.2 Automated Collection

When you access the nb55 Platform — even without logging in — certain technical data is collected automatically by our servers and analytics infrastructure. This includes your IP address, the pages you visit, the duration of your visits, your device type, browser version, and referring URL. This data is used for platform security, fraud detection, and service improvement purposes. See Section 7 (Cookies & Tracking) for more detail.

3.3 Third-Party Sources

In limited circumstances, nb55 may receive information about you from third-party sources, including: identity verification agencies used during KYC processing; fraud prevention databases that nb55 queries to verify account legitimacy; payment providers who confirm transaction status and account ownership details; and, where applicable, self-exclusion registers maintained under applicable gaming regulatory frameworks.

nb55 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil the contract between you and nb55 — including maintaining your Account, processing deposits and withdrawals in PKR, settling bets, and crediting bonuses.
• Legal Obligation: Processing required to comply with nb55's obligations under its operating licence, anti-money laundering regulations, identity verification requirements, and responsible gaming mandates — including KYC processing, transaction monitoring, and self-exclusion management.
• Legitimate Interests: Processing necessary for nb55's legitimate business interests where those interests are not overridden by your rights and freedoms — including fraud detection, platform security, service improvement, and responsible gaming monitoring.
• Consent: Processing carried out on the basis of your explicit consent — primarily for optional marketing communications. Where consent is the legal basis, you have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.

nb55 uses the personal data it collects for the following specific purposes:

5.1 Account Management

To create and maintain your nb55 Account; to verify your identity and age (21+); to process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Crypto; to communicate Account-related notifications; and to enforce our Terms & Conditions.

5.2 Providing Gaming Services

To enable your access to cricket betting markets, live casino tables, slot games, and all other Gaming Services offered on the nb55 Platform; to settle bets and record game results accurately; to credit bonuses and track wagering requirement progress; and to provide personalised game recommendations based on your gaming activity.

5.3 Security and Fraud Prevention

To detect and prevent fraudulent activity, money laundering, bonus abuse, and multiple Account usage; to monitor login behaviour and flag suspicious access patterns; to verify the integrity of payment transactions; and to cooperate with law enforcement or regulatory bodies where required by applicable law or nb55's licensing obligations.

5.4 Responsible Gaming

To administer and enforce self-imposed responsible gaming limits, cooling-off periods, and self-exclusion requests; to monitor gaming patterns for indicators of potential problem gambling behaviour; and to provide appropriate intervention or information to players who may be at risk.

5.5 Customer Support

To respond to your queries, complaints, and requests submitted through the nb55 Support channel; to maintain records of previous interactions to provide consistent service; and to improve our Support processes based on aggregate feedback analysis.

5.6 Platform Improvement and Analytics

To analyse Platform usage patterns to improve navigation, game loading performance, and mobile experience; to test new features and identify technical issues; and to understand how Pakistani players use nb55 so that product decisions can be informed by real user behaviour rather than assumptions.

nb55 does not sell your personal data. We share your data only in the following specific and limited circumstances:

6.1 Payment Processors

When you make a deposit or withdrawal, the necessary financial details are shared with the relevant payment processor — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or a Crypto processor. These parties receive only the data required to complete the specific transaction and are bound by their own applicable data protection and financial services regulations.

6.2 Game Software Providers

The game studios and live dealer operators whose products are available on nb55 — including providers of cricket betting software, live casino infrastructure, and slot games — receive limited technical data (such as a player identifier and bet amounts) necessary to operate their games within the nb55 environment. These providers operate under data processing agreements with nb55 and may not use your data for any purpose beyond delivering the game service.

6.3 Identity Verification and KYC Agencies

To fulfil KYC obligations required under nb55's operating licence, identity data and documents may be shared with certified third-party identity verification service providers. These agencies process your data solely for the purpose of verifying your identity and are contractually restricted from using it for any other purpose.

6.4 Regulatory and Legal Requirements

nb55 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where nb55 is legally required to do so under applicable law, court order, or the conditions of its operating licence. nb55 will, where legally permitted, notify affected players of such disclosures.

6.5 Business Transfers

In the event that nb55's business or assets are transferred to a third party through a merger, acquisition, or sale, your personal data may form part of the transferred assets. You will be notified of any such transfer in advance and the successor entity will be bound by this Privacy Policy or an equivalent standard of protection.

nb55 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit nb55. They enable the Platform to function correctly and provide a consistent experience across your sessions.

7.1 Essential Cookies

These cookies are strictly necessary for the nb55 Platform to function. They include session cookies that maintain your login state, security cookies that protect against cross-site request forgery, and cookies that store your language and currency preference (PKR). Essential cookies cannot be disabled without impairing core Platform functionality.

7.2 Performance and Analytics Cookies

nb55 uses first-party analytics cookies to understand how the Platform is used — which pages are visited most frequently, where users encounter navigation difficulties, and how game loading performance varies across different Pakistani network conditions and device types. This data is aggregated and anonymised before analysis.

7.3 Functional Cookies

Functional cookies remember your preferences — including your last viewed game category, responsible gaming reminder intervals, and interface personalisation choices — so that you do not need to reconfigure settings on each visit. These cookies persist between sessions but expire after a defined period.

7.4 Managing Cookies

You can control cookie settings through your browser's privacy settings. Blocking all cookies may impair certain Platform features. Most modern mobile browsers — including Chrome on Android, which is widely used by Pakistani players — allow granular control over which types of cookies are accepted. Refer to your browser's help documentation for specific instructions.

nb55 retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping requirements under nb55's licensing framework.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with applicable financial crime prevention regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in PKR.
• Gaming Activity Records: Retained for five (5) years from the date of each session or bet, and for the duration of any unresolved dispute relating to a specific gaming event.
• Support Communications: Retained for two (2) years from the date of last contact, or for the duration of any open complaint.
• Technical and Log Data: Retained for up to twelve (12) months, after which aggregate analytical data may be retained indefinitely in anonymised form.
• Marketing Preferences: Retained until you withdraw consent to receive marketing communications, after which a suppression record is maintained to prevent future unsolicited contact.

Where nb55 retains data beyond the periods listed above for the purposes of defending legal claims or fulfilling regulatory requirements, this will be documented internally and limited to the data categories specifically relevant to the retention reason.

nb55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and nb55's servers, covering login, account management, payment flows, and all API communications.
• Encrypted data storage for sensitive personal data and KYC documents at rest, using industry-standard encryption algorithms.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with role-based permissions, multi-factor authentication for administrative access, and comprehensive access logging.
• Intrusion detection systems that monitor for anomalous activity on nb55's infrastructure and trigger automated alerts for investigation.
• Regular security assessments including vulnerability scanning and periodic penetration testing by qualified third parties.
• Employee training on data protection obligations and security best practices, with specific training for team members who handle personal data as part of their role.

No digital platform can guarantee absolute security against all possible threats. In the event of a personal data breach that poses a risk to your rights and freedoms, nb55 will notify affected individuals as required by applicable notification obligations and will take immediate steps to contain and remediate the breach.

nb55 operates as a global platform, and as a result your personal data may be processed and stored on servers or infrastructure located outside of Pakistan. This is a consequence of the international nature of the online gaming industry, where game studios, payment processors, and technical infrastructure providers may be located in various jurisdictions.

Where your personal data is transferred outside of Pakistan, nb55 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards include contractual data processing agreements with receiving parties that impose obligations equivalent to those applicable to nb55 as the data controller.

Specific examples of international transfers that occur in the normal course of nb55's operations include: data processed by game software providers whose infrastructure is hosted in European or Asian data centres; payment processing data handled by international financial services providers; and identity verification data processed by third-party KYC agencies operating under their own applicable regulatory frameworks.

By registering an Account on nb55, you acknowledge and accept that your personal data may be processed in international jurisdictions as described above, subject to the safeguards set out in this Section.

nb55 recognises the following rights in relation to your personal data. To exercise any of these rights, contact nb55 Support via the Support page. nb55 will respond to all verifiable data rights requests within thirty (30) days.

Age verification is conducted as part of the nb55 KYC process. nb55 applies automated and manual controls to identify accounts where the user may be under the minimum age. If you are a parent or guardian and believe that someone under 21 in your care has registered an Account on nb55, please contact nb55 Support immediately through the Support page and we will take immediate action.

nb55 actively applies parental control advisory labels and complies with applicable age-gating requirements under its operating licence. We strongly encourage parents and guardians to use device-level parental controls and internet filtering tools to restrict access to online gambling platforms by minors.

The nb55 Platform integrates third-party services — including game software from licensed game studios, live casino streaming technology, and payment infrastructure — to deliver its Gaming Services. While these integrations are embedded within the nb55 environment, the underlying services are operated by third parties who have their own privacy practices.

nb55 enters into data processing agreements with all third-party service providers who handle personal data on nb55's behalf. These agreements require service providers to process data only in accordance with nb55's instructions, to maintain appropriate security measures, and to delete data when it is no longer required for the contracted purpose.

nb55 does not link to external third-party websites or services from the main Platform pages. If you navigate away from the nb55 Platform to any external website — for example, through a search result or typed URL — this Policy ceases to apply. nb55 accepts no responsibility for the privacy practices of websites not operated by nb55.

nb55 may send you promotional communications — including information about new games, bonus offers, PSL cricket betting promotions, free spins drops, and VIP programme updates — where you have given your consent to receive such communications during registration or at any subsequent point.

Marketing communications are delivered via email to your registered email address and, where you have consented, via SMS to your registered Pakistani mobile number. nb55 does not use push notifications through third-party apps, and does not contact players through unregistered channels.

You may withdraw your consent to receive marketing communications at any time by: (a) clicking the unsubscribe link included in every marketing email; (b) updating your communication preferences in your Account Settings; or (c) contacting nb55 Support and requesting removal from all marketing lists. Unsubscribe requests are processed within 5 business days, after which you will receive no further promotional communications. Note that transactional and Account-related communications (such as deposit confirmations, withdrawal notifications, and Account security alerts) will continue regardless of marketing preferences.

nb55 reviews this Privacy Policy periodically to ensure it accurately reflects our data processing practices and remains compliant with applicable regulatory requirements. When we make material changes to this Policy — changes that substantively affect your rights or how your data is used — we will provide advance notice by email to your registered email address and by posting a prominent notice on the Platform for at least 14 days before the changes take effect.

Non-material updates — including clarifications, corrections, or minor structural changes that do not alter the substance of the Policy — may be published without advance notice. The effective date at the top of this page will be updated whenever any change is made.

Your continued use of the nb55 Platform following the effective date of any Policy update constitutes acceptance of the revised terms. If you disagree with any changes, you should cease using the Platform and may request Account closure through nb55 Support. The version of this Policy applicable to any past data processing activity is the version in effect at the time that processing occurred.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to report a suspected data protection issue, or need to make a formal privacy complaint, please contact nb55 through the following channel:

This Privacy Policy was last reviewed and updated on 1 January 2026. nb55 is committed to maintaining the highest standards of data protection for all Pakistani players using our platform.